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Unfortunately, once your order has been placed, we’re unable to add order notes, as your order immediately enters the dispatch queue. Please make sure you use the comment box provided during the checkout process, so your teams to avoid are received by the dispatch team.

Unfortunately, once your order has been placed, we’re unable to make any changes or cancellations, as your order immediately enters the dispatch queue. If you have ordered an incorrect item or size, you can arrange return once your order has been delivered via our Return Portal.

Changes can be made to your subscription via the customer portal. If you originally checked out as guest, you’ll need to active your online account in order to log in.

We’d hate to see you leave, but if you do, cancellation requests are submitted via the customer portal. 

There are some changes you may need us to make on your behalf i.e changing your subscription size. Please use the contact form and we will be happy to help.

If you have received a duplicate shirt, you can arrange return via our Returns Portal. Please make sure when you’re ordering, you’re using the comment box to let us know teams already received so that we can avoid sending you any duplicates. 

If you received a duplicate as part of your subscription, please reach out to us via the contact form.

If your shirt arrives a little too small or big, you can arrange a size exchange via our Return Portal. When you arrange a size exchange, we are unfortunately unable to guarantee an exchange for the same shirt in a different size.

If you return was delivered to our warehouse more than 5 working days ago and you have not received an update, please reach out to us via the contact form below.

You can track your order at every stage using the tracking link provided in the shipping confirmation email. You can find our estimated dispatch and transit times here If your order has exceeded the estimated time frame, please let us know via the contact form.

You can arrange return via our Returns Portal. Details of our Return Policy can be found here. We are only able to accept returns in line with our Returns Policy. If you are returning from outside the UK, please contact us via the contact form to arrange return.

If your order has arrived and something is not quite right, please send us a message with your order number via the contact form so that we can look into this for you. If you’ve received a damaged or incorrect item, you can report this via the Return Portal. One of the team will review your report and reach out to you if they have any questions.

Yes – there is a comment box during the checkout process for you to let us know teams to avoid. Please also use this comment box to let us know teams you’ve already received, so that we can avoid sending you any duplicate shirts. 

Requests outside of specific teams you’d like to avoid are not guaranteed. As the item is a Mystery Box, we’re unable to accommodate requests for what you’d like to receive, as this would defeat the purpose of the Mystery Box.

Yes, we do! If you’re ordering 5 or more Mystery Boxes, we can offer group discounts of up to 20% off. Please use the contact form to let us know how many boxes you’re ordering and we can send over a discount code. When you order as a group, we’ll ensure all shirts are different so no one receives a duplicate. 

We also have a selection of bundled products here which already have group discounts applied.

You can find more information on our vending machines here. If you have an issue with a purchase made via the vending machine, please reach out to us using the contact form and be sure to include your order number.